2024-2025 Winter Train Survey Onboard Experience We would be grateful if you could take a moment to give us your candid comments on your experience with the Alaska Railroad. Question Title * 1. Date: Date of travel Date Question Title * 2. I am riding: From To Question Title * 3. I am riding on: The Aurora Winter Train The Winter Hurricane Turn Train Question Title * 4. Please rate the following areas of your Alaska Railroad experience: Very Poor ....... ....... ....... Very Good Friendly, knowledgeable, and helpful reservations & ticketing staff Friendly, knowledgeable, and helpful reservations & ticketing staff Very Poor Friendly, knowledgeable, and helpful reservations & ticketing staff ....... Friendly, knowledgeable, and helpful reservations & ticketing staff ....... Friendly, knowledgeable, and helpful reservations & ticketing staff ....... Friendly, knowledgeable, and helpful reservations & ticketing staff Very Good Friendly, knowledgeable, and helpful onboard staff Friendly, knowledgeable, and helpful onboard staff Very Poor Friendly, knowledgeable, and helpful onboard staff ....... Friendly, knowledgeable, and helpful onboard staff ....... Friendly, knowledgeable, and helpful onboard staff ....... Friendly, knowledgeable, and helpful onboard staff Very Good Dining experience Dining experience Very Poor Dining experience ....... Dining experience ....... Dining experience ....... Dining experience Very Good Onboard cleanliness Onboard cleanliness Very Poor Onboard cleanliness ....... Onboard cleanliness ....... Onboard cleanliness ....... Onboard cleanliness Very Good Overall onboard experience Overall onboard experience Very Poor Overall onboard experience ....... Overall onboard experience ....... Overall onboard experience ....... Overall onboard experience Very Good Question Title * 5. What can we do to improve your experience? Question Title * 6. How likely would you be to recommend us to a friend? Very likely Likely Unlikely Very unlikely Question Title * 7. Are you an Alaska resident? Yes No The following questions assist the Alaska Railroad in complying with its obligations under Title VI of the Civil Rights Act of 1964. Your help is appreciated. Question Title * 8. What is your race or ethnicity? Native Hawaiian or other Pacific Islander American Indian/Alaska Native Black or African American Hispanic or Latino Asian Caucasian Other (please specify) Question Title * 9. Do you speak and understand English: Well Not Well Not at All If not, what language do you speak? Question Title * 10. What is your annual household income range? $0-$29,999 $30,000-$44,999 $45,000-$59,999 $60,000-$74,999 $75,000-$99,999 $100,000-$149,000 $150,000-$199,000 $200,000-$299,000 $300,00-$499,000 $500,000+ Question Title * 11. What best describes how often you have traveled on the Alaska Railroad? (Check all that apply) This is my first time riding the Alaska Railroad. I have traveled on the Alaska Railroad before in the summer, but this is my first time in the winter. I am riding the Alaska Railroad multiple times as part of a travel package. I have traveled on the Alaska Railroad multiple times in the past month. I have traveled on the Alaska Railroad multiple times in the past six months. I have traveled on the Alaska Railroad multiple times in the past year. I have traveled on the Alaska Railroad multiple times in the past five years. Question Title * 12. How did you purchase your Alaska Railroad ticket? I booked directly on AlaskaRailroad.com I called the Alaska Railroad Reservations department I emailed the Alaska Railroad Reservations department I booked at an Alaska Railroad depot ticket window I bought a ticket directly from the Alaska Railroad conductor on the train I booked just my train ticket through another travel company I booked an Alaska travel package through another travel company I booked through a travel agent Other (please specify) Question Title * 13. What is your age range? 21 and under 22-34 35-44 45-54 55-64 65-74 75-84 85+ Decline to answer Question Title * 14. If you would like to be included in a prize drawing for survey respondents, please provide us with your name and one of the following means of contacting you: Name Address City/Town State/Province ZIP/Postal Code Email Address Phone Number Thank you for taking the time to participate in our survey. Done >>
